Dhaka, Bangladesh (BBN)– Bangladesh Bank (BB) Governor Atiur Rahman has warned banks of showing a zero-tolerance for harassments of their clients.
The governor issued the warning at the launch of the central bank’s first ever annual report on ‘Customers’ Interests Protection Centre (CIPC)’ at its head office in the capital Dhaka on Thursday.
“It is highly important for us to protect the interests of the customers and depositors. We want to see banks become more customer-friendly,” Dr Atiur said.
The central bank launched a ‘Help Desk’ at its head office in March 2011 in a bid to look into complaints of depositors and customers of banks.
Later, the Desk was renamed as the CIPC.
The CIPC has, so far, solved more than 2,000 ‘complex problems and also answered thousands of queries, the CIPC annual report revealed.
According to the annual report, the CIPC received the highest number of 146 complaints from customers of Bangladesh Krishi Bank, followed by Sonali Bank Ltd 124, state-run Janata Bank 52, Standard Bank Ltd 51, state-owned Agrani Bank Ltd 49, Islami Bank Bangladesh Ltd 49, BRAC Bank Ltd 37, Premier Bank Ltd 30 and Prime Bank Ltd 30 complaints.
The CIPC received complaints from clients – both from home and abroad — against most of the commercial and specialized banks, it showed.
It tries to solve problems or complaints within three working days by analyzing the information gathered through telephone or e-mail.
BBN/SSR/AD-20July12-3:01pm (BST)
