Dhaka, Bangladesh (BBN) – The central bank will establish a specialized customer service unit at its headquarters on January 19.
The unit, Customer Interest Protection Centre (CIPC), will allow customers to file complaints against the officials of any bank for the poor services or harassment they receive in both urban and rural areas by phone, fax or e-mail.
The centre will help customers get proper services related to loans, LC (letters of credit) opening and any other banking services, Bangladesh Bank Governor Atiur Rahman said on Thursday.
He also said any customer can lodge complaint and get redress to any of their banking-related problems through dialing to the CIPC-number, 16236, from any number, both land and cell-phone.
A preparatory meeting was held Thursday at the BB head office with Governor Atiur Rahman in the chair. BB deputy governor Abul Quasem, executive director SM Moniruzzaman, general managers AFM Asaduzzaman and SM Rabiul Hassan were, among others, present at the meeting.
The governor asked the top executives of all public, private and foreign commercial banks to come up with a focal point at their respective branches across the country before January 19 to ensure provision of coordinated services for the customers.
A team of 10 officials at the central bank will receive complaints from customers and take steps to resolve the problems immediately.
The BB governor will inaugurate the unit while Information Secretary Hedayetullah Al Mamun and senior officials of the central bank will be present on the occasion, the BB officials said.
BBN/SSR/AD-06Jan12-8:26 am (BST)
