Dhaka, Bangladesh (BBN)– An agreement for business process improvement has been signed between City Bank Limited and PricewaterhouseCoopers Private Limited (PwC). 
Under the deal, PwC will initiate the business process re-engineering process and the functional validation of the bank’s core banking system through analysis of the current practices of City Bank compared against the global best practices.
Through this project, the process of City Bank will be aligned with the best banking practices seen across the development markets. This will eventually result in greater customer satisfaction and compliance at the same time.
The agreement was signed by K Mahmood Sattar, Managing Director and Chief Executive Officer of City Bank and Pradip Bhowmick, Executive Director of PwC. 
BBN/SSR/SI-07Mar12-8:30 am (BST)