Dhaka, Bangladesh (BBN)– Highest number of complaints was received against Sonali Bank in the month of August 2015 while BRAC Bank Limited stood second in this regard.
The third position was held jointly by Agrani Bank Limited and Islami Bank Bangladesh limited (IBBL), according to the central bank latest statistics, released on Wednesday.
The central bank of Bangladesh disposed of some 495 complaints, out of a total of 496 received from bank customers in August last.
The percentage of settlements is an impressive 99.8 per cent.
Financial Integrity and Customer Services Department of the BB received a total of 496 complaints from customers for the month. Of these, 193 were received by email, fax, websites and post, while 303 complaints were received over telephone.
Among the received complaints, 220 were related to general banking, 95 were loan and advance-related, while 44 were related with non-payment of import bills, 27 were card-related, 15 to bank guarantees, 13 under mobile banking and 11 to do with remittance.
The remaining 71 complaints were categorized as ‘other’.